Client Terms & Conditions
Please read these terms carefully before booking your appointment. They are designed to protect both of us and ensure a clear, professional working relationship.
Important Documents
This document must be read in conjunction with the Privacy policy which contains important details about confidentiality and how your personal information will be handled.
Therapist Details
- Name: Gary Smith
- Telephone: 07359 071210 07359 071210
- Email: gary@bestmindtherapy.co.uk Gary@bestmindtherapy.co.uk
- Location: Swindon • Cirencester • Wiltshire & Online UK-wide
General Practice
I aim to provide the very highest levels of professional service. I will always treat you with respect, empathy, and care — working in a collaborative partnership to support the changes you seek.
While hypnotherapy and psychotherapy are powerful approaches, your active commitment to the process is essential. This includes:
- Listening to any provided relaxation recordings between sessions
- Considering the themes and goals discussed during sessions
- Being willing to make positive changes in your daily life
- Completing any agreed actions or practice work
I am a member of the AfSFH, CNHC, and NCH, and adhere to their codes of professional conduct — all publicly available on their respective websites.
Session Duration & Punctuality
Standard sessions are up to 60 minutes in duration, unless otherwise agreed. This allows time for preparation and confidentiality between appointments.
If you arrive late, your session will still need to conclude at the agreed finish time to respect subsequent bookings. The full session fee will still apply.
Payment Terms
Fees are confirmed at the time of booking. Payments may be made by cash, card, or bank transfer.
Payment must be completed no later than 48 hours before your scheduled appointment time.
Block booking payments are non-refundable and confirm your commitment to a regular weekly time slot.
Cancellation & Non‑Attendance Policy
⏰ 48‑Hour Cancellation Notice Required
To cancel or rearrange an appointment without incurring a fee, a minimum of two full working days' written notice is required.
If less than 48 hours' notice is given, or if you fail to attend without notice, the full session fee will be charged.
Block Bookings
When booking a block of sessions, you are committing to a regular weekly time slot. If you fail to attend or give less than 48 hours' notice, that session will not be rescheduled or refunded.
Non‑Attendance Without Notice
If you do not attend and do not notify me, the full fee for that missed session becomes payable before any further sessions can be booked.
Commitment & Expected Outcomes
To see lasting, positive change, regular attendance and genuine engagement are important. The average course of therapy is between 8 and 12 sessions — though this varies by individual and issue.
Results are influenced by the work you do between sessions, including listening to provided recordings and applying agreed strategies in daily life. While hypnotherapy and psychotherapy are highly effective, results cannot be guaranteed — every person and journey is unique.
By making a booking with Best Mind Therapy, you acknowledge that you have read and understood these terms and give your consent to hypnotherapeutic work being carried out.
Questions?
If anything in these terms is unclear, or you would like further explanation, please do not hesitate to ask — I am happy to discuss anything with you before or during your free initial consultation.